Ginger is now Headspace Care
Last October, we introduced a new mental health benefit called Ginger, which gives you easy access to confidential, emotional and mental health support.* We wanted to let you know this benefit has a new name: Headspace Care.
The mental health benefit name may be changing, but the benefit is not. If you’ve already downloaded the Ginger app, it will automatically update to the Headspace Care app on your device on Oct. 31, 2023. You don’t have to do anything. You’ll have the same care team as you do now, and you’ll keep any upcoming appointments you’ve scheduled. When you go into the app, things may look a little different, but your experience will stay exactly the same. You can continue to access the same three components of care you did before:
Behavioral Health Coaching
Text with a trained behavioral coach within seconds anytime, 24/7/365, at no cost to you.
Therapy & Psychiatry
Make an appointment to meet with a licensed therapist or psychiatrist via video; sessions are available on evenings and weekends to fit your schedule.
Self-Care Library
Explore more than 200 free, clinically validated resources at any time to help you practice well-being techniques and develop life skills.
Remember, the mental health benefit offered through Headspace Care doesn’t replace the Employee Assistance Plan (EAP) offered through ComPsych. Both Headspace Care and the EAP provide benefits designed to help you deal with life’s challenges, but the one you’ll use will depend on the type of issue and level of support you need. The EAP continues to be a great resource if you’re struggling with personal and work-related problems, as it offers confidential counseling, online resources and referrals for things like child/elder care and home repair. Headspace Care is ideal for those who need more emotional and mental health support.
Haven’t used the mental health benefit yet? It’s not too late!
Here’s how to get started:
- Search for Headspace Care in Google Play or the App Store and download the app.
- In the app, tap on “create account” and “my organization.”
- You’ll be prompted to enter some basic information about yourself.
Then you’re all set to access care! Follow the in-app instructions to navigate to the care you need.
Why is Ginger changing to Headspace Care?
Headspace and Ginger merged in 2021, and together, their mission is to transform mental health support and well-being. After lots of research and feedback, we made the decision to rename
Ginger to Headspace Care as they move forward as one company.
Today, Headspace includes the beloved meditation and mindfulness app, plus coaching, therapy, psychiatry, and self-care activities on the Headspace Care platform. If you already have Ginger, don’t worry — the services you receive won’t change. Headspace Care will still deliver evidence-based care for every moment. If you don’t have the app yet, search for Headspace Care in the App Store or Google Play, and download it from there.
When will the change happen?
Your app will update from Ginger to Headspace Care on Tuesday, Oct. 31, 2023.
How will this change affect me? Will my Care Team and future appointments stay the same?
Your experience will stay exactly the same. That means you’ll have the same Care Team as you do now, and you’ll keep any upcoming appointments you’ve scheduled.
Will I need to create a new account?
No. You can use your existing Ginger account to log into the Headspace Care app when it updates on Tuesday, Oct. 31, 2023.
Will I need to download a new app to access Headspace Care?
No. Your existing Ginger app will update with the new name Headspace Care on Tuesday, Oct. 31, 2023. We’ll send you a reminder before that happens, but you won’t need to do anything else. The new app will look a bit different, but all of the existing Ginger services, including coaching, therapy, and psychiatry, will still be waiting for you.
If I search for Ginger in the app store after brand refresh, will I be redirected to Headspace Care?
If you’ve already downloaded the Ginger app, it will automatically update to Headspace Care on TuesdayOct. 31, 2023. If you don’t have the app yet, you can find it by searching for Headspace Care in the App Store and Google Play.
What changes will be made to the Ginger app?
The new app will have an updated Headspace Care logo and updated visuals. All of the existing Ginger services, including coaching, therapy, and psychiatry, will stay the same. Our members’ Care Teams and future appointments will not be affected.
Will Headspace Care (formerly Ginger) continue to be available in multiple languages?
Yes, the app will be available in English and Spanish.
What will happen to existing QR codes and links to Ginger web pages? Will they be redirected to Headspace Care?
Yes — if you use an existing Ginger link or QR code, you’ll be redirected to Headspace pages on Tuesday, Oct. 31, 2023.
Who can I reach out to with questions? Can I still email help@ginger.com?
Yes — before Tuesday, Oct. 31, you can still reach out to help@ginger.com with questions. When the app updates to Headspace Care, we’ll provide a new email address.