Information on Updating Phone Numbers with Aetna
Human Resources has received multiple inquiries regarding employees’ desires to update their phone numbers from work numbers to personal numbers in Aetna accounts. Here is what we know.
How is contact information shared?
University systems share an employee’s work contact information to the eBenefits system, which is then shared with Aetna’s system. That information cannot be changed by the employee or by HR at this time.
What is being done?
We understand some employees may desire to make a personal phone number the primary contact number for health-related information. eBenefits representatives and the University are working to create a potential option for employees to edit their phone numbers within the systems. Updates will be provided if this option becomes available.
What can I do in the meantime?
Until a solution is found, employees are encouraged to do the following:
- Register for your Aetna Member Portal
- Verify that your mailing address is correct in your Employee Self-Service portal located at my.charlotte.edu
- Provide a preferred number for a callback if and when contacting Aetna by phone
- Enroll in the State Health Plan eNewsletter — Member Focus — for important updates on benefits, news and upcoming events
Again, we are working with our vendor for potential options for updates in the future, and will share more information if there are any future updates.