Open Enrollment 2023 Plan Year

Enrollment period: Oct. 10-28, 2022
Effective date of changes: Jan. 1, 2023

Page updated: Tuesday, Sept. 6. More information will be added as it becomes available.

During Open Enrollment, benefits-eligible employees will be able to enroll in or update the following benefits:

  • Health
  • Accident
  • Cancer and specified disease
  • Critical Illness
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Group term life
  • Accidental death and dismemberment

Highlights for 2023

  • There will be no employee premium rate increases for the State Health Plan.
  • The names of the 80/20 and 70/30 plan names have changed. However, these are the same plans offered previously to State Health Plan members. There are no major benefit changes for 2023.
    • Enhanced PPO Plan (80/20) 
    • Base PPO Plan (70/30)

State Health Plan

The State Health Plan will maintain its current employee premium rates for the 2023 plan year and will continue to offer two Preferred Provider Organization (PPO) plans administered through Blue Cross Blue Shield of North Carolina — the Base PPO Plan (70/30) and the Enhanced PPO Plan (80/20).

As in prior years, all eligible employees enrolled in the State Health Plan will be automatically enrolled in the 70/30 Plan. Those who wish to enroll in the 80/20 Plan will need to take action during open enrollment.

Additionally, those who would like to reduce their monthly premium by $60 will need to complete the tobacco attestation during the open enrollment period.

A note for State Health Plan members who are tobacco users:

Starting July 1, 2022, active members of the State Health Plan who are tobacco users must attend a tobacco cessation counseling session to earn a lower premium for 2023.

Here’s how it works:

  • Members should visit any provider’s office that offers the service for free to earn a lower premium for 2023. They have until Nov. 30, 2022, to attend the session.
  • After members visit a provider for their tobacco cessation session, the provider will submit a claim on their behalf. To ensure they receive credit for their visit, members can upload their office visit summary to the “Document Center” located in eBenefits. Members should be sure to request a copy of their summary during their visit.
    •  (Note: If employees combine their tobacco cessation visit with another service, there may be a copay.)
  • During open enrollment, they will need to attest during the online enrollment process. This step is critical to ensure employees receive the lower premium for 2022

As a reminder, this action is only for members who are tobacco users who want to reduce their monthly premium by $60 per month in 2023. If members are NOT tobacco users, they will simply attest to that online during open enrollment. 

What you need to know about enrolling in 2023 benefits

When open enrollment begins on Monday, Oct. 10, there will be two enrollment platforms:

eBenefits (BenefitFocus)

Everyone will need to log in to this platform to enroll/ make changes to your elections for:

  • Health through the State Health Plan (SHP)
  • Dental
  • Vision
  • Accident
  • Flexible Spending Accounts
  • TRICARE coverage

In addition, you will go here to answer your tobacco attestation if you elect to enroll for health coverage under the State Health Plan and want to receive the wellness premium credit. As a reminder, if you are a tobacco user, you must complete the Tobacco Cessation Counseling by Nov. 30, 2022, to receive the wellness premium credit.

UNC (Empyrean)

You will go here to enroll in/make changes to your elections for:

  • Life Insurance
  • Voluntary Accidental Death & Dismemberment (AD&D)
  • Cancer and Specified Disease
  • Critical Illness

Important: If you’re currently enrolled in the Life Insurance, AD&D (Core and/or Voluntary), Cancer and Specified Disease, and/or Critical Illness plans, you will need to log in to the UNC (Empyrean) platform and designate your beneficiary(ies). Your current beneficiary(ies) will NOT be transferred over to the UNC (Empyrean) platform.


  • Benefits Booth at the Staff Council Fall Festival Oct. 11, 11 a.m. to 2 p.m. in the Student Activity Center, SAC 
  • Novant Health mobile mammogram unit to visit campus Thursday, Oct. 13, at the Student Activity Center, SAC North Lot, UNC Charlotte Campus Map, (reservations required - call 704-384-7226)
  • NCFlex virtual webinar for UNC Charlotte Friday, Oct. 14, 2022:  (Link coming soon to register)
  • North Carolina State Health Plan webinars throughout open enrollment



  • If you need assistance making your eBenefits (Benefitfocus) online elections or want to make your elections by phone, contact:
    • The State Health Plan's Eligibility and Enrollment Support Center at 855- 859-0966.
    • During open enrollment, the hours will be extended:
      • Monday to Friday, 8 a.m. to 10 p.m.
      • Saturday, 8 a.m. to 5 p.m.
  • If you need assistance enrolling on the UNC (Empyrean) platform, contact:
    • Empyrean University Benefits Service Center at 833-862-1490
    • Monday to Friday, 9 a.m. to 6 p.m
  • If you have other questions or concerns, you can contact:
    • For health care benefits and claims inquiries:
      • Blue Cross and Blue Shield of NC
        • 888-234-2416
    • For pharmacy benefits questions: 
      • CVS Caremark
        • 888-321-3124
  • For additional questions: