Benefits News

Insurance ID cards update (Dec. 14, 2017, Announcement)

Health Insurance

Insurance cards were mailed to employees who changed health plans, added dependents, or added/changed the primary care physician (PCP) for themselves or covered dependents for the new 2018 Plan Year. All other employees enrolled in the state health insurance will continue to use the same card.   

ID cards serve as both medical and prescription drug cards. Each card also shows the PCP if selected. Additional cards may be requested by calling BCBSNC at 888-234-2416.


ID cards are not required by your dentist to verify coverage or eligibility. They will not be issued for new participants. A generic card can be downloaded from the NCFlex website. Members can also log into (enter “NCFlex” as the company name) to print cards, view claims and find a participating dentist.    

EyeMed Vision

ID cards are scheduled to be mailed in mid-December to participants. However, they are not needed if visiting an in-network-provider. Cards may also be obtained by creating a member account or calling EyeMed at 1-866-248-1939.

Flexible Spending Accounts (FSA)

First-time participants in either a health care or dependent day care account will receive a convenience card in the mail. Your NCFlex convenience card is automatically activated upon first use.

This is the first year that participants can use the convenience card to pay for eligible dependent care expenses. Previously, reimbursement requests were required. If you already had a convenience card for health care expenses, you can use the same card to pay for dependent care, if enrolled in the plan.

The total election amount of health care funds will be loaded on the convenience card. Dependent care funds will be loaded upon each payroll deduction received.

You may request an additional card for your spouse or dependent (over 18) at any time during the year online, or by calling 1-866-916-3475Remember, cards are good through the expiration date on the card and will NOT be automatically re-issued each January.